Customer Support Policy

1. Introduction

At Sridhanvi Web and SEO and Content Services, we're committed to providing our customers with the highest level of support. Our team is here to assist you throughout your experience on sridhanvi.com and with any services you acquire from us.

2. Support Channels

2.1. Email Support: Reach out to us at support@sridhanvi.com, and we aim to respond to all queries within 3 days.

2.2. Live Chat: Our live chat is available on our website from 11 am to 3 pm, 5 Days of the Week.

2.3. Phone Support: Contact us at 8247467242 during our working hours 11 am to 3 pm, 5 Days of the Week.

3. Support Scope

We provide support for:

• Inquiries about our services and offerings.

• Technical issues related to services acquired.

• Billing and payment queries.

• Feedback and suggestions.

Please note that for specific service-related tasks or issues that fall outside of general support (e.g., custom service requests), additional charges may apply.

4. Response Time

We strive to acknowledge all customer inquiries within 24 hours and resolve them as promptly as possible. However, resolution times may vary based on the complexity of the issue.

5. Feedback

We welcome and value your feedback. If you have suggestions or comments about our support service or any other aspect of our business, please let us know. We're continually looking to improve.

6. Limitations

Our support team will do its best to assist you. However, there might be instances where certain issues are beyond our control or require more time to resolve. In such cases, we ask for your patience and understanding.

7. Contact

For any non-support related inquiries or if you'd like to escalate any issues, please contact support@sridhanvi.com.